Common Questions

Q: Can I monitor agent performance in real time?
A: Yes. The dashboard shows live agent activity, call durations, and campaign statistics.
Q: Can I define multiple conditions for automated dialing?
A: Absolutely. Using Groups Management, you can set multiple conditions such as campaign type, lead status, skill group, and country filters.
Q: Is call recording included in all campaigns?
A: Yes. Calls can be automatically recorded and stored securely with access logs