What is Ring HD Auto Dialer?

The RingHD Auto Dialer is a cloud-based outbound calling platform that automatically dials numbers from your contact lists and connects answered calls to available agents.
It is ideal for call centers, marketing teams, and support departments that need efficient, large-scale outbound communication.
The Auto Dialer can operate fully automatically using the integrated Groups Management module, allowing you to define every dialing condition and campaign behavior in advance.
Dialer Automation with Groups Management
Our advanced Groups Management module enables complete control and automation of your outbound campaigns.
Users can configure the dialer to automatically call based on predefined criteria and business rules, including:
•    Campaign Selection: Specify which campaign(s) the system should automatically dial from.
•    Lead File Assignment: Choose which lead files will be used for each campaign.
•    Agent & Skill Group Routing: Assign which agents or skill groups should receive connected calls.
•    Geographical Targeting: Select which countries or regions the system should include for outbound calls.
•    Lead Status Control: Define which lead statuses (e.g., new, callback, failed, busy, etc.) the dialer should use or skip.
•    Automated Flow Execution: Once configured, the dialer runs automatically—handling dialing, connection, and call routing without manual intervention.
This structure ensures that the entire dialing operation is smart, efficient, and fully automated, reducing manual effort and increasing outbound productivity.